Account

How  to register?

Use your email address to register at WHO CARES. Please make sure that your password is at least 6 characters in length. You can easily create your own account by clicking on the  icon to register.

I did not receive the activation email.

Please click the “Resend Activation Email” button after logging in. Check your mailbox including your spam folder. If you are still unable to receive the activation email, please contact us through our CONTACT form to resolve this issue.

I cannot login to my account.

Check your login details carefully. Make sure the email address is the same one you used for registration, and the password you entered is correct. Please make sure that your web browser accepts cookies. It might be a problem caused by our system maintenance; please wait 15 minutes and try again. If you are still not able to access your account, please contact us through our CONTACT form and outline the problem.

I forgot my password

If you forgot your password, just click the "Forgot your password?" link on “sign in” page and we will send you an automated email with information on how to reset your password.

Can I change my email address into another one?

No. Every WHO CARES account is linked with just one email address and it can not be changed.

What is the difference between the billing address and the shipping address?

The billing address should be the same address you provided to your bank when you applied for your credit/debit card; the shipping address is the one you want us to ship the order to. 

ABOUT TAX

Shipments from all of our warehouses are delivered duty unpaid. Therefore, any and all customs or import duties are charged once the parcel reaches its destination country. If any, these charges must be paid by the customers. Customers take full liability for all return shipment costs, customs charges and handling fees should they refuse to accept a parcel due to import duties or taxes. Please note that according to customs regulations, WHO CARES cannot declare purchased items as a gift or list an amount that is lower than the actual product price.